Frequently Asked Questions

When 2FA (Two-Factor Authentication) is enabled for your Facebook, Google, or other platforms, this configuration… Read More »How to auto-get 2FA codes from tools/platforms

You can configure the profile operation permissions for members within your team and assign specific… Read More »How to set member operation permissions and assign corresponding browser profiles

If you want to prevent members from seeing cached data such as deleted account information… Read More »How to Automatically Clear Local Cache

If you see the message “The operation is too frequent, please try again tomorrow” while… Read More »What should I do if I receive a message saying “The operation is too frequent, please try again tomorrow”?

If you receive the message “Exceeded the maximum number of team login devices, please contact… Read More »What should I do if I receive a message saying “Exceeded the maximum number of team login devices, please contact your administrator”?

If you are not receiving the verification code, you can follow these steps to troubleshoot:… Read More »How to resolve issues when not receiving the DICloak registration verification code?

If you encounter installation failure with an error popup, you can troubleshoot and resolve it… Read More »How to resolve issues when DICloak installation fails and an error popup appears?

If you experience slow download speeds for the software, you can try the following solutions:… Read More »How to resolve slow DICloak download speeds?

DICloak currently supports downloads and installations only on desktop devices. The compatible systems are as… Read More »Which devices are supported for downloading DICloak?