If you encounter proxy connection failure when opening a browser profile, follow these steps based on your role:
1.If you are the team administrator:
First, check if the current proxy can connect properly. You can contact the proxy service provider or use third-party proxy testing tools to verify the connection.
- If the proxy cannot connect, we recommend changing or purchasing a new proxy IP and reconfiguring it.
- If the proxy is working but the issue persists, try reopening the profile as network fluctuations may temporarily affect the connection.
2.If you are not the team administrator:
Please contact the team administrator to report the issue. The administrator will assist in checking the proxy connection and providing further support.
If the issue is still unresolved, contact DICloak official customer support for more assistance.
