In this situation, the issue is mainly due to a problem with the proxy connection, which is preventing the profile from opening. Please follow the steps below to resolve it:
If you have editing permissions for the proxy:
1.First, verify if the current proxy is working. You can contact the proxy service’s customer support or use a third-party proxy testing tool to confirm its validity. If the proxy is no longer working, it’s recommended to configure a new proxy IP.
2.If the proxy is valid but cannot connect within the DICloak browser, check if your local network can connect to the proxy. If your device has VPN or proxy services enabled, try disabling them and retry to open the profile.
3.Sometimes, temporary network fluctuations may cause connection failures. Once the network stabilizes, you can use the proxy detection tool in the DICloak software to ensure a successful connection, and then reopen the profile.
If you do not have editing permissions for the proxy:
1.You can wait a few minutes and try reopening the profile to see if the issue resolves (network fluctuations may prevent the proxy from connecting). Also, check if your local network can connect to the proxy. If your device has VPN or proxy services enabled, please try disabling them and reconnecting.
2.If the issue persists, please contact your team administrator for assistance. They will help investigate the proxy connection and provide further support.
If the issue is still not resolved after following the above steps, please reach out to DICloak customer support for further assistance.
