If you encounter installation failure with an error popup, you can troubleshoot and resolve it using the following steps:
1.System version incompatibility
If your system version is outdated, DICloak may not install properly. It is recommended to upgrade your system to the required version: Windows 10 or higher, macOS 10.15 or higher. After upgrading, try reinstalling.
2.Missing installation package files
If the installation package is missing files, it may cause installation errors. Please delete the current installation package, download the software again from the official channel, and try installing.
If the issue persists, please take a screenshot of the error popup and contact DICloak’s official customer service for further assistance.
