Currently, you can contact our online customer service through the following methods:
- Telegram/WhatsApp/WeChat Support: Scan the QR code to add the customer service contact for inquiries.
- Software Client: Click the chat box in the bottom right corner of the software.
- Official Website: Click the chat box in the bottom right corner of the website.
- Email: business@dicloak.com
- Customer Service Hours:10:00 AM – 12:00 PM, 1:30 PM – 10:00 PM (UTC+8:00). （Please note that during non-business hours and public holidays, responses may be delayed. You can leave your message after adding the customer service contact, and we will get back to you as soon as possible.）
If you have any suggestions for improving our services, feel free to contact us via any of the above channels. Your feedback helps us continue to optimize the service experience!
Friendly Reminder:
To help you better connect with customer service, please read the following information to understand how to contact the appropriate personnel for your issues:
When to Contact DICloak Customer Service:
If your issue is directly related to DICloak Browser’s functionality or performance (e.g., software bugs, unexpected crashes, technical errors, or any issues involving the use of the software itself), please feel free to contact us for assistance.
When to Contact Your Team Administrator:
Some content you are using (such as account permissions, browser profiles, etc.) may have been set up and provided by your team administrator, not by DICloak directly. Therefore, for issues related to account logins (including DICloak account or account-related issues within profiles), please contact your team administrator for resolution.