Thank you for choosing DICLOAK Anti-Detect Browser! To ensure you get timely, professional assistance while using, we offer comprehensive support across multiple channels—feel free to pick the most convenient option for your needs. We recommend you can provide the details about your issue, including screenshots or screen recordings, to help us quickly and accurately idnetify and resolve the problem.
I. Instant Support Channels
- Support Scope: Daily inquiries including DICLOAK product inquiries, troubleshooting, and subscription plan assistance.
- How to Reach Us:
- Hours: Monday–Friday, 10:00–21:30 HKT.UTC+8 (excluding public holidays).
- Telegram
- Support Scope: Daily inquiries including DICLOAK product inquiries, troubleshooting, and subscription plan assistance.
- How to Reach Us:
- Hours: Monday–Friday, 10:00–21:30 HKT.UTC+8 (excluding public holidays).
- Support Scope: Daily inquiries including DICLOAK product inquiries, troubleshooting, and subscription plan assistance.
- How to Reach Us:
- Hours: Monday–Friday, 10:00–21:00 HKT.UTC+8 (excluding public holidays).
II. Documentation & Tutorials
- Official Website
- Key Content: Product overviews, plan details, relevant article and updates.
- Link: https://dicloak.com/
- Official Help Center
- Key Content: Basic guides, setup walkthroughs, and frequently asked questions (FAQs).
- Links:
- YouTube Tutorial
- Key Content: Visual, step-by-step demos for complex issues—making it easy to fix.
- Links: https://www.youtube.com/@DICloakTech
III. Email Support
- Support Scope: Guest Post inquiries and other business collaboration requests.
- Email Address: business@dicloak.com
- Tips for Your Email:
- Subject: [Cooperation Type] + [Company Name / Username]
- Body: Include details about your collaboration needs.
IV. Community & Additional Resources
- Telegram Channel
- Key Content: Regular tips for using anti-detect browsers and updates on product news.
- Link: https://t.me/DICloak_Antidetectbrowser
- Other Resources
V. Important Notes
- DICLOAK does not provide or sell services related to tools/platforms like ChatGPT, Runway, Freepik, Canva, or similar services. DICLOAK is an anti-detect browser and do not sell tools directly or grant access to the usage.
- Some users may use DICLOAK to offer account-sharing services. They configure accounts for tools like ChatGPT, Runway, Freepik, and Canva within DICLOAK, then sell access of those services. While DICLOAK is our software, the ownership of these tool accounts and related services is managed entirely by the users offering these services through DICLOAK. We have no access to their data or usage permissions.
- We never charge fees for the aforementioned services. All payments you make go directly to the owners of those services, not DICLOAK. If you’re unsure who to contact, please check the website where you purchased the service, the provider’s social media, or your payment receipts. It may help you reach the corresponding support team.
- If you facing issues like login problems, incorrect passwords, 2FA (two-factor authentication) code issues, tool malfunctions, insufficient tool quotas, or refund requests, please contact the person who provided the service. Typically, this is your original purchase channel or the seller who set up the account for you. For example, if you bought access to these tools from a third-party service/platform, reach out to their support team directly.
- The tools and services mentioned above are independent of DICLOAK—we have no access to intervene. We hope this clears things up and helps you resolve your issue quickly. Thank you for your understanding and cooperation!
We’re dedicated to giving efficient, professional support. If you have any suggestions, please feel free to share them through any of our support channels. We truly value and appreciate the valuable feedback from customers, as it helps us continuously improve services.