A network crash when opening a profile is usually related to network connection issues. Follow these steps to troubleshoot:
1.If the profile is configured with a proxy, first check the proxy’s validity (we recommend using third-party proxy testing tools to verify the connection). If the proxy is invalid, replace it with a valid proxy and try again. If you don’t have permissions to modify the proxy, contact the team administrator for assistance.
2.If the proxy is valid but the browser still shows a proxy failure, try switching the network of the device is connected to (e.g., change WiFi or use mobile data) and restart the Browser profile.
3.If the profile is not configured with a proxy, try switching the network the device is connected to (e.g., change WiFi or use mobile data), and then reopen the profile.
If the issue is still not resolved after following the above steps, contact DICloak official customer support for further technical assistance.
