If you’re unable to open a browser profile, it could be caused by several common reasons, such as:
1.Antivirus or security software blocking the connection.
2.Insufficient device storage space.
3.Proxy connection failure.
4.Excessive or corrupted cache files.
If you’re experiencing difficulties opening your profile, this guide will help you troubleshoot and resolve the issue. Follow the steps below to identify and fix common problems that may be preventing access to your profile.
1️⃣ Download the Right DICloak Antidetect Browser Version
1.Go to the DICloak official website to download and install the software.
⚠️ All tool accounts can only be accessed through the DICloak Browser. They cannot be accessed via web, mobile phones, or tablets.
⚠️ Currently, only computer devices are supported. Please select the correct version based on your operating system:
💻 For Windows users
- Recommended system: Windows 10 or above
- Before installing, check whether your system is 32‑bit (x86) or 64‑bit (x64).
🍎 For Mac users (MacBook / iMac)
- Recommended system: macOS 10.15 or above
- Before installing, check your device’s chip type:👉 Go to “About This Mac” to see whether it uses an Intel processor or Apple Silicon (M1/M2 chip).
PS：If you have downloaded the wrong Mac version, like this:
Please download the correct version. Then, click on the DICloak avatar, go to Personal Settings > Settings, find and click on Kernel, delete all previously downloaded Kernel files, and reopen your profile.
2️⃣ Unable to open Profile
📌 Case 1: Clicking “Open” shows no response
Please check whether your computer has antivirus software installed (such as RAV Antivirus, Norton 360, etc.).
Some antivirus programs may block DICloak from running. Follow these steps to add DICloak to the whitelist:
✅ How to add DICloak to your antivirus whitelist:
1.Open your antivirus software.
2.Find the settings section for Exclusions / Whitelist / Allowed Apps.
3.Add DICloak’s cache directory folder “.DICloakCache” to the exclusion list, then try opening the Profile again.
- Tip: You can find the cache folder path in DICloak by clicking your avatar (top right) → Personal Settings → Settings.
- Note: You may need to enable “Show hidden items” in your file explorer to see the “.DICloakCache” folder.
- If you cannot perform these steps, try temporarily disabling your antivirus software and reopening the Profile.
📌 Case 2: Profile keeps showing “Opening” but never loads
✅ Method 1:
Click avatar (top right) → Personal Settings → Settings → change the cache folder path to the C: drive → reopen the Profile.
✅ Method 2:
Click avatar (top right) → Personal Settings → Settings → click “Delete all profile cache” → reopen the Profile.
If the issue persists, please contact DICloak’s official support for assistance.
